Dawn N. Jutla, BSc, MCSc, PhD

Discover. Share. Transform

Benchmarking and QoS Monitoring

 

Craig, J., Jutla, D.N., "E-Business Readiness: A Customer Focused Framework", Book in Addison Wesley Information Technology Series, Boston, Massachusetts, December 22, 2000, 480 pages - contains laundry lists of metrics in each chapter. See TDAN's Industry Review.

 

 

Jutla D.N., Craig J., Bodorik P., " Enabling and Measuring Electronic Customer Relationship Management Readiness", Hawaii International Conference on System Sciences, Jan 5-8, 2001, 10 pages, (IEEE).

Jutla D.N., Bodorik P., Wang Y., "Developing Internet E-Commerce Benchmarks", Information Systems, Vol. 24 , No. 6, (1999), pp. 475-493

Jutla D. N, Bodorik P., Dhaliwal, J , "Supporting the e-Readiness of Small and Medium Sized Enterprises: Approaches & Metrics", Internet Research Journal: Electronic Networking Applications and Policy, Vol. 12, No. 2, pp. 139-164, 2002.

Bodorik P., Jutla D.N., Indermohan D., (2009) Privacy Compliance with Web Services, Journal of Information Assurance and Security, (4), 412-421

Bodorik P., Best S., Jutla D, "QOS Monitoring in Middleware," European Conference on Information Systems, Gdansk, Poland, June 6-8, 2002. pgs. 361-370

An X., Cercone N., Jutla D.N., A Fine-Grained Novelty Evaluation Algorithm, PACLING 2009.

Jutla D., Bodorik P., Cao, L., Wang Y., " A Step toward a Benchmark Repository for E-commerce", First International Conference on Electronic Commerce and Web Technologies, EC-Web 2000, September 4-6, 2000, Greenwich, U.K., Also in Springer-Verlag Lecture Notes in Computer Science, 10 pages.

Jutla D.N., Bodorik P., Ma S., Wang Y., "WebTP: A Benchmark for Web-based Order Management Systems", 32nd Annual Hawaii International Conference on System Sciences, Web Information Systems track, (HICSS'99), Jan 5-9, 1999, (10 pages).

Jutla D.N., Bodorik P., Wang Y., "WebEC: A Benchmark for the Cybermediary Business Model in E-Commerce", Internet and Multimedia Applications (IMSA'99), Nassau, Grand Bahamas, Oct. 18-21, 1999.